AUSTRALIA OVERSEAS STUDENT CAN FILE COMPLAINT TO STUDENT OMBUDSMAN AGAINST COLLEGE OR UNIVERSITY FOR ANYTHING FROM QUALITY OF EDUCATION TO FEES ANY TROUBLE FACING BY THEM
Do you have a complaint about the quality of your school, college or university (education provider)?
Making a complaint
What does the Overseas Students Ombudsman do?
The Overseas Students Ombudsman investigates complaints about problems that international students have with private schools, colleges and universities (education providers) in Australia. If you are not satisfied with a decision or action taken by your private registered education provider, you should ask about their internal complaints and appeals process. If you complain to your education provider, but you are not satisfied with the result, you can complain to the Overseas Students Ombudsman.
What if I have a complaint about a government school, TAFE, college or university?
You should contact the Ombudsman for your State or Territory.
Who can complain to the Overseas Students Ombudsman?
Intending, current and former Overseas students can contact the Ombudsman about an action or decision taken by their private registered education provider in Australia. Family or friends of overseas students, who are concerned about a problem an overseas student is having with a private provider, can also contact the Ombudsman. See: Permission for someone else to act on my behalf form
How to make a complaint to the Overseas Students Ombudsman
You can view our Privacy Statement here.
You can make your complaint online by using our online complaint form.
You can contact us by telephone, 9am to 5pm Monday to Friday, Australian Eastern Standard Time (AEST). In Australia, call: 1300 362 072 (calls from mobile phones at mobile phone rates). Outside Australia, call +61 2 6276 0111.
Using an interpreter
You can make a complaint in your language. Call the Translating and Interpreting Service (TIS) in Australia on 131 450, outside Australia call +61 3 9203 4027. We will pay for the interpreter.
If you are deaf, hearing or sight impaired
You can contact us via the National Relay Service. Teletypewriter (TTY) users phone 133 677 and then ask for 1300 362 072. Speak and Listen users phone 1300 555 727 and then ask for 1300 362 072. Internet Relay users connect to the National Relay Service internet-relay.nrscall.gov.au and then ask for 1300 362 072
You can send us a fax. In Australia: 02 6276 0123. Outside Australia: +61 2 6276 0123.
You can write a letter and post it to: Overseas Students Ombudsman
GPO Box 442
Canberra ACT 2601
Complaints about the quality of your education provider
The Overseas Students Ombudsman does not handle complaints about the quality of your education provider. For example:
the qualifications and experience of your teachers
the quality of the teaching in your course
the resources at your school, college or university, for example: equipment, library resources
the building, class room and amount of space available for your course
issues concerning the relocation of your school, college or university campus
Make a complain here